Delivery Times

Returns

We are so confident that you'll love your new products that we now offer free returns to our customer in the UK!  Simply return your outfit, keep hold of your receipt and we'll refund your postage costs up to a maximum of £5.99.  

We are more than happy to replace or refund your items provided they are returned complete and unused within 7 working days of receipt.

Please contact info@libaasonline.co.uk to return a product.

Please note all returns must be sent via a recorded / signed for form of delivery.

Once the goods are received by ourselves your refund will be processed within 7 working days.

(points to note, the small print) 

For fraud prevention purposes, refunds can only issued back to the original card used for payment.

Please ensure items are adequately packaged and labelled with your details (it's important we know who has sent the return!).  It is also advisable to take adequate insurance out on the parcel being returned.

Libaas Online can of course only be responsible for the goods once they have been received by ourselves.  

If a parcel is delivered to you and it seems as though it has been opened or damaged please do not sign for it and contact us.

For health & safety and hygiene reasons jewellery, cosmetics and hair accessories cannot be returned.  

If you would like to exchange your product as opposed to have a refund, we must note that all exchanges are subject to availability (i.e.we can't offer you an exchange if we no longer have the product available)

Postage costs to send an order out to you are non refundable, including costs for any special requests you make i.e Saturday delivery.

All special delivery orders made at the customers request including replacement products requests are include our non-refundable £5 administration charge.  Should an order be returned, the administration charge is deducted from any refund given.

Please note any order that has been personalised, stitched or custom made to a customers request cannot be returned or exchanged under the distance selling regulations.  If you cancel a personalised order before it has been delivered to you then a cancellation charge of up to 50% is payable for work already carried out on your order.  

All goods on Libaas Online are sold unstitched as standard for you to style yourself.  If however you require an outfit to be stitched, we can do this for you free of charge.  By opting to have a product stitched, the above term applies.

By buying from Libaas Online you agree to all terms and conditions set out above.

We comply with Distant Selling Regulations.